Here you will find important shop policies, including information for returns and shipping. If you still have a question, please fill out the contact form or send an email to hello@ollyandhazel.com.


  • Please contact me as soon as possible if you have any issues with your order. 
  • Returns are accepted within 30 days of purchase. The buyer is responsible for return shipping costs.
  • Digital products, including crochet patterns, are not eligible for refunds/returns/exchanges.
  • Read the full return policy here.


  • Orders are processed as quickly as possible, keeping in mind that each item is crocheted by hand and typically made to order. Please allow 3-4 business days for processing before the order is shipped.
  • There is a flat shipping fee of $5 and the estimated shipping time is 3-7 business days after processing. Orders over $25 ship free.
  • Shipping only available in the US. Additional shipping options may be added in the future.

Our full privacy policy can be found here.